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We look forward to serving you!

Throughout the events of the past two years, our purpose has remained "Member Driven. Community Focused." We look forward to providing continued exceptional service with this purpose as our guide. We invite you to visit any Service 1 FCU branch lobby—OPEN to serve you without service modifications—convenient drive-thru lanes, via voice call in our contact center (800.879.9697) or online in the mobile app or here on the Service 1 FCU website.

We continue to prioritize cleanliness and safety for your health and ours, as we always have. Looking ahead, we also recognize the guidance of the Centers for Disease Control, local health agencies and the Michigan Department of Health and Human Services (MDHHS)* in the endemic environment.

If you feel ill—or if you’re simply more comfortable with self-service options—you’re encouraged to utilize quick-service drive-thru lanes (where available) and anywhere, anytime electronic services online and in the mobile app.

Thank you for the privilege of serving you as “financial frontliners,” navigating the pandemic together. You’re very important to us and we appreciate you! You may still have some questions. Please refer to the following FAQs or reach out to our contact center at (800) 879.9697 for more information.

*MDHHS “updated masking guidelines for Michiganders,” released on February 16, 2022, provides face covering and gathering guidance as current case rates and hospitalizations, and increased access to vaccines, testing and therapies, have indicated that Michigan is entering a post-surge recovery phase, and it’s recommended that all individuals, regardless of vaccination status, continue to practice masking in high-risk congregate settings (including long-term and health care facilities, jails and correctional facilities and shelters). For more information, please visit Michigan.gov/coronavirus.

 

FAQs

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Are there currently lobby service adjustments?

All Service 1 FCU branches are OPEN to walk-in traffic without conditions, but there may be special circumstances that necessitate last-minute modifications. "Know before you go" by checking in on our Facebook page and Twitter page. 

Our drive-up lanes and ATMs are OPEN and provide the quickest service. Plus, electronic banking options, including our mobile app, give you 24/7 access to your money! 

How do I find out about current and future service adjustments?

Check your email and mobile app, visit our website often and follow us on social media. Any immediate service modifications—such as unscheduled maintenance, extreme weather events and power outages—may be posted using our website alert bar (top of page) and to our Facebook page and Twitter page. 

Am I still able make an appointment?

Appointments are encouraged for in-branch visits that may require more individual attention, such as loan servicing. To set up a time, please call your nearest branch office during normal business hours, contact a member care representative in our call center at (800) 879.9697, or text "Appt" to 2317395068. We’re excited to sit down with you one-on-one to help facilitate your dreams!

What do I need to do when arriving for my appointment?

Please bring government-issued identification to your appointment and check in with a member service representative upon arrival. All transactions require identification for security purposes.

If I feel sick, should I keep my appointment?

If you feel ill, we ask that you reschedule your appointment for a future time in which you expect to feel better.

Can I apply for a loan online?

Absolutely! For many types of loans, you can apply online in It'sMe247 Online Banking using a desktop computer or the Service 1 FCU mobile app. Visit the "Loans & Credit" area of our website to learn more about each loan type. Contact a lending professional at (800) 879.9697 for more details about loan solutions.

I'm not a member; can I apply for a loan?

If you’re not yet a Service 1 FCU member but would like to apply for low-rate financing, it takes just a few minutes to get started! Visit the “Loans & Credit” tab here on our website, choose your desired loan type, then click the blue “Apply as a new member” button to enter your information. A member of our lending team will follow up with you within 48 hours.

Is my money safe?

Service 1 FCU is federally insured by the NCUA (National Credit Union Association), which means your deposits are automatically protected up to $250,000 and you have access to your money when you need it. You're always safe with us! 

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We're here for you anytime, anywhere

illustration of clock24/7 access with digital banking

Our digital banking tools make it quick and easy to bank online and mean you won't have to wait in drive-thru lines or on a telephone hold. We encourage you to take advantage of these convenient services—whether you’re paying a bill, depositing a check, transferring funds, and more—using:

» It’sMe247 Online Banking with Bill Pay and CU*Talk telephone banking

» The Service 1 FCU mobile app using your smartphone or tablet—including mobile check deposit, e-statements, transfers and more—for on-the-go access

» Early access to funds with on-demand ACH deposit service in It'sMe247 Online Banking!§

» Mobile wallet for touchless payments with your Service 1 FCU debit or credit card

» Full-service drive-up lanes

» Instant access to cash with a network of more than 30,000 surcharge-free ATM locations PLUS shared branch access throughout the country 

» Phone representatives are available at your nearest Service 1 FCU branch and in our call center at (800) 879.9697; visit our website for locations, hours and contact information

 

Services vary by branch location

§ACH on-demand convenience fee must be available in member account and cannot be deducted from the pending deposit. For complete details, please contact Service 1 FCU at (800) 879.9697.

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