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We’re excited to see you again!

Throughout the COVID-19 pandemic, our purpose has remained "Member Driven. Community Focused." With all restrictions currently lifted, we look forward to continuing to serve you with this purpose as our guide. We invite you to visit any Service 1 FCU branch lobby—currently OPEN to serve you without service modifications—as part of our Phase V reopening plan.

Our team continues to implement cleanliness and safety procedures for your health and ours, as we always have. We also recommend the use of face coverings when visiting a physical branch location in response to the surge in cases across Michigan and the country. We continue to follow the CDC and local health organization guidelines, including the Public Health Advisory issued by the Michigan Department of Health and Human Services (MDHHS).*

If you feel ill—or if you’re simply more comfortable with self-service options—you’re encouraged to utilize quick-service drive-thru lanes (where available) and always-open electronic services online and in the mobile app.

Thank you for your patience and understanding during the extreme circumstances over the past 18 months. It has been a privilege to serve you as “financial frontliners” to help navigate the pandemic together. You’re very important to us and we appreciate you!

You may still have some questions. Please refer to the following FAQs or contact our call center at (800) 879.9697 for more information.

*The Michigan Department of Health and Human Services issued a Public Health Advisory on November 19, 2021, urging residents to wear face coverings in public regardless of vaccination status due to the extreme viral spread of COVID-19's Delta variant in West Michigan. The newly-identified Omicron variant is expected to extend the advisory indefinitely. For more information, please visit the official Michigan government website.



Are Service 1 FCU lobbies open?

Yes! All Service 1 FCU branches are OPEN to walk-in traffic without restrictions. Our drive-up lanes and ATMs are also OPEN and provide the quickest service. Plus electronic banking options, including our mobile app, give you 24/7 access to your money! We look forward to serving you!

Am I still able make an appointment?

Appointments are encouraged for in-branch visits that may require more individual attention, such as loan servicing. To set up a time, please call your nearest branch office during normal business hours, contact a member care representative in our call center at (800) 879.9697, or text "Appt" to 2317395068. We’re excited to sit down with you one-on-one to help facilitate your dreams!

What do I need to do when arriving for my appointment?

Please bring government-issued identification to your appointment and check in with a member service representative upon arrival. All transactions require identification for security purposes.

If I feel sick, should I keep my appointment?

If you feel ill, we ask that you reschedule your appointment for a future time in which you expect to feel better.

Can I apply for a loan online?

Absolutely! For many types of loans, you can apply online in It'sMe247 Online Banking using a desktop computer or the Service 1 FCU mobile app. Visit the "Loans & Credit" area of our website to learn more about each loan type. Contact a lending professional at (800) 879.9697 for more details about loan solutions.

How do I find out about current and future service adjustments?

Check your email and mobile app, review messages on your statements, visit our website often and follow us on social media. Any immediate service modifications—such as unscheduled maintenance, extreme weather events and power outages—may be posted using our website alert bar (top of page) and to our Facebook page and Twitter page. 

Is Service 1 FCU re-engaging with the community?

Community is at the core of what we do at Service 1 FCU. We’ve supported local organizations throughout the pandemic, just in different ways. As we safely resume in-person activities and initiatives in various areas of the country, Service 1 FCU is lending support through sponsorships, donations and volunteering. We’re excited to see you at upcoming events!

We are: Member Driven. Community Focused.

Is my money still safe?

Service 1 FCU is federally insured by the NCUA (National Credit Union Association), which means your deposits are automatically protected up to $250,000 and you have access to your money when you need it. You're always safe with us! 



We're here for you anytime, anywhere

illustration of clock24/7 access with digital banking

Our digital banking tools make it quick and easy to bank online and mean you won't have to wait in drive-thru lines or on a telephone hold. We encourage you to take advantage of these convenient services—whether you’re paying a bill, depositing a check, transferring funds, and more—using:

» It’sMe247 Online Banking with Bill Pay and CU*Talk telephone banking

» The Service 1 FCU mobile app using your smartphone or tablet—including mobile check deposit, e-statements, transfers and more—for on-the-go access

» Early access to funds with on-demand ACH deposit service in It'sMe247 Online Banking!§

» Mobile wallet for touchless payments with your Service 1 FCU debit or credit card

» Full-service drive-up lanes

» Instant access to cash with a network of more than 30,000 surcharge-free ATM locations PLUS shared branch access throughout the country 

» Phone representatives are available at your nearest Service 1 FCU branch and in our call center at (800) 879.9697; visit our website for locations, hours and contact information


Services vary by branch location

§ACH on-demand convenience fee must be available in member account and cannot be deducted from the pending deposit. For complete details, please contact Service 1 FCU at (800) 879.9697.

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