With the severe spread of Coronavirus across the state of Michigan, we're doing our part in reducing risk for disease transmission for the health and safety of our members and staff, and have made the difficult decision to close our in-state lobbies effective TUESDAY, NOVEMBER 17, 2020. Michigan lobbies will remain closed until it's safe to reopen.
We're still here to serve you: ALL drive-up lanes and electronic banking are OPEN,* and Missouri and Alabama branch lobbies are open with service adjustments.
Use our convenient online services including It'sMe247 Online Banking and the Service 1 FCU mobile app to continue banking without interruption! Our teams of on-site critical infrastructure workers and remote staff thank you for your patience while we work to provide individual attention for every member—you're very important to us!
Please see the "Open with service adjustments" section and FAQs below for details.
We're here for you
Our Member Driven. Community Focused. commitment means we're looking out for the interests of members, focusing on providing best service experience possible in every way we can. If you've been financially impacted by COVID-19, we invite you to reach out to us so we can help with income disruption solutions like extensions, skip payments, special relief loans, fee adjustments and more. Every situation is unique—let us design a plan that's best for you. Representatives are ready to assist you in our call center at (800) 879.9697.
Your money is safe
The security of your money isn't something you should have to worry about. Since Service 1 FCU is federally insured by the NCUA (National Credit Union Association), you don't have to. Your deposits are automatically protected up to $250,000, giving you peace of mind and access to your money when you need it. You're safe with us!
Select branches OPEN with service adjustments
To do our part in reducing risk for disease transmission and comply with state emergency health orders,† Michigan Service 1 FCU branch lobbies are temporarily closed, while Missouri and Alabama lobbies remain OPEN with capacity restrictions and some service modifications. In order to deliver the safest and most efficient member experience possible, all drive-up lanes are OPEN, and members can access their accounts anytime, anywhere with digital banking tools like It'sMe247 Online Banking and our mobile app. Thank you for your patience and understanding as we seek to be part of the solution.
The following is a list of current branch service adjustments:
Michigan — all lobbies are CLOSED effective Tuesday, November 17:*
- Main office, 1075 E. Sherman Blvd., near Roberts
- Lakes Mall branch, 1625 Eastwind Dr., corner of Harvey St. just south of The Lakes Mall and US 31
- SB branch, 991 W. Broadway near Henry in Roosevelt Park
*In-branch visits may be accommodated by appointment only. Please contact a Member Service Representative for details at (800) 879.9697 or text "Appt" to 2317395068. Services vary by branch location.
Missouri — please protect yourself and others by wearing a face covering in our lobbies:
- Neosho branch, 2975 Gardner-Edgewood Dr. (in front of Lowe's)
- Shell Knob branch, 25368 State Hwy. 39 in the TimbeRoc village
Alabama — as manadated by State of Alabama Safer At Home Order, face coverings are MANDATORY for entry to the following Service 1 FCU branch lobbies:*
- Mobile branch, 2051 S. Broad St. in the Mobile Aeroplex at Brookley
*In-branch visitors may be asked to temporarily remove face coverings for identification purposes only. Thank you for assisting us with complying with official orders and safety protocols, helping us do our part to keep everyone safe.
Our Phase IV reopening plan allows for in-branch service at Missouri and Alabama locations in accordance with our COVID-19 Preparedness and Response Plan policy.
To do our part in reducing risk for disease transmission and comply with state executive orders and emergency orders,† Service 1 FCU branch lobbies are practicing social distancing and increased sanitation practices.
Members visiting reopened lobbies or scheduling appointments will be asked to comply with the following for in-person visits:
- Please limit your party; lobbies have limited capacity while adhering to social distancing mandates
- Bring identification that may be required to present upon entering
- Wear a face covering or mask - REQUIRED at all Michigan and Alabama branches as mandated by official state emergency order and state safer-at-home order, respectively
- Wash/sanitize your hands using our sanitizing stations
- Maintain 6' social distance
- You may be asked to complete a health questionnaire before arriving for your appointment
- If you feel ill or have recently been in contact with a person known to have COVID-19, please utilize our electronic banking tools and contact your physician as soon as possible
If you're unable to keep your appointment, please call your branch office to reschedule. We look forward to seeing you again soon in a safe, healthy environment!
24/7 access with digital banking
Our digital banking tools make it quick and easy to bank online and mean you won't have to wait in drive-thru lines or on a telephone hold. We encourage you to take advantage of these convenient services—whether you’re paying a bill, depositing a check, transferring funds, and more—using:
» The Service 1 FCU mobile app using your smartphone or tablet—including mobile check deposit, e-statements, transfers and more—for on-the-go access
» Mobile wallet for touchless payments with your Service 1 FCU debit or credit card
» Drive-up service or quick-service walk-up windows*
» Instant access to cash with a network of more than 30,000 surcharge-free ATM locations
» Phone representatives are available at your nearest Service 1 FCU branch and in our call center at (800) 879.9697; visit our website for locations, hours and contact information
*Services vary by branch location
Are Service 1 FCU lobbies open?
Service 1 FCU branches are OPEN to walk-in traffic with social distancing practices in place EXCEPT in Michigan. Muskegon (MI)-area branch lobbies are temporarily closed as of Tuesday, November 17, 2020. Service modifications are in place and vary by location. Our drive-up lanes and ATMs provide the quickest, safest service. Electronic banking options, including our mobile app, give you 24/7 access to your money!
How can I make an appointment?
To make an appointment, please call your nearest branch office during normal business hours, or contact a member care representative in our call center at (800) 879.9697 or text "Appt" to 2317395068. We’ll work with you to find a safe and convenient time for your visit!
What do I need to do when arriving for my appointment?
Please bring government-issued identification to your appointment and check in with your member service representative. Please limit your party to one member and one guest to help us comply with capacity restrictions and social distancing mandates. Lobby seating is unavailable at this time in order to help keep everyone safe. You may be asked to complete a health questionnaire prior to your arrival. Thank you for your cooperation!
How can I protect myself during my visit?
For your safety and that of others around you, we ask that you do the following during your in-branch appointment:
- Wear a face covering or mask - REQUIRED at all Michigan and Alabama branches as mandated by the Michigan State Department of Health and Human Services Gatherings and Face Mask Epidemic Order and the State of Alabama Safer At Home Order
- Wash/sanitize your hands using our lobby sanitizing stations
- Maintain 6' social distance
To view or download lobby safety requirements, access our guidelines sheet here.
Why is a mask required at some branches?
By Gatherings and Face Mask Order of the Michigan Department of Public Health and Human Services issued October 29, 2020 and Alabama Safer At Home Order issued November 5, 2020, businesses that are open to the public in Michigan and Alabama—either fully or with adjustments—must require that face coverings be worn to protect workers, patrons and the community. Failure to restrict entry to those with face coverings is a violation of law punishable by fines and/or forced closure.
Service 1 FCU is complying with this safety requirement at all Michigan and Alabama branches until further notice.
If I feel sick, should I keep my appointment?
If you have symptoms of Coronavirus, other respiratory illness or feel ill in general, we ask that you do not come in for your appointment. If you're unable to keep your appointment, please call your branch office to reschedule. We look forward to seeing you again soon in a safe, healthy environment!
Can I use a Shared Branch location?
As various parts of the country experience varying pandemic surges and responses, services at shared branch locations may be adjusted. So you can "know before you go," use the shared branch finder on our website to search for a nearby location. You can also find a participating branch quickly and easily in the mobile app when you're on-the-go!
Can I apply for a loan online?
Yes! For many types of loans, you can apply online using a desktop computer or the Service 1 FCU mobile app. Visit the "Loans & Credit" area of our website to learn more about each loan type. Contact a lending professional at (800) 879.9697 for more details about loan solutions.
How do I find out about more opening phases?
Check your email and mobile app, review messages on your statements, visit our website often and follow us on social media! Any immediate service modifications—such as adjusted hours, unscheduled maintenance, and phased reopening announcements—will be posted using our website alert bar (top of page) and to our Facebook page and Twitter page.
Is Service 1 FCU doing anything to help?
Community is at the core of what we do at Service 1 FCU. We’re supporting immediate needs in our branch service areas and plan to continue efforts in the future, as we always have. Find examples of our COVID-19 community outreach in conjunction with the generous support of the Michigan Credit Union League's foundation and the Community Foundation for Muskegon County—including the distribution of assistance and resources in our communities through crisis grants, contributing to remote learning initiatives, and more—on our blog.
Some of the organizations impacted include:
- The Muskegon Rescue Mission/food pantry
- AgeWell Services of West Michigan/Meals on Wheels
- Adopt a Nurse/Health Care Worker (Alabama Gulf Coast)
- Shell Knob Area First Responders (Missouri)
- Tri-Cities Area Habitat for Humanity (West Michigan)
- Grand Haven Area Community Foundation
- McAuley Colleague Emergency Assistance Fund (Mercy Health)
- Area Agency of the Aging/meal delivery (Neosho, MO)
- Area first responders (West Michigan)
- Elite Prep Preschool/Daycare (Joplin, MO)
- Teachers working remotely (West Michigan)
- Explorers Learning Center Daycare (West Michigan)
- COVID-19 Response Fund/United Way of the Lakeshore
- The Muskegon Big Reds Celebrity Reading Tour (West Michigan remote teachers)
We are: Member Driven. Community Focused.
Where can I get information about Economic Impact Payments (stimulus)?
For everything you need to know, go to the Economic Impact Payment Information Center on the IRS website, or you can view/download our quick reference guide. Service 1 FCU member service representatives are also standing by in our call center, ready to help: (800) 879.9697.
Our pledge to you
Our staff and support teams are continually monitoring the Coronavirus situation and taking every precaution to remain healthy, keeping your experience free of service interruptions, and implementing extra sanitary measures at all drive-through and lobby touchpoints. We're working behind the scenes to deliver services that meet your needs in both traditional and unconventional ways while complying with government executive orders and social distancing mandates. We appreciate the trust you've placed in us and look forward to the time when we can provide unrestricted in-person service in all branches.
For more information about what credit unions can do for you, view a video from the Michigan Credit Union League.