Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work on a team with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings in MICHIGAN and MISSOURI; get in touch if you'd like to join our team:
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MUSKEGON, MI
COLLECTION MANAGER
Service 1 Federal Credit Union is seeking an experienced, knowledgeable and motivated Collection Manager. The Collection Manager will be responsible for managing collection accounts and overseeing the collection department while ensuring that the collection policies and procedures best serve the credit union and its members. Applicants should possess strong leadership skills, empathetic communication skills, and attention to detail.
Essential functions include:
- Ensure that credit and collection policies, procedures, practices and documentation meet Federal and State guidelines.
- Monitor and supervise the department workload to ensure smooth and efficient flow of work. Ensure courteous, professional and considerate communication with members at all times.
- Monitor effective control procedures for negative and delinquent accounts.
- Regularly communicate and monitor the adherence to procedures to protect the credit union’s interests while utilizing collection techniques to resolve issues quickly and positively.
- Review and monitor accounts that exceed routine collection procedures. Handle complex situations and resolve complex escalated member issues.
- Monitor payments for delinquent loans and negative checking accounts. Follow-up on delinquent, high-balance and overdue accounts ensuring a professional interface with members.
- Review all invoices from attorneys and other collection vendors to ensure accuracy and timely payment.
- Authorize legal proceedings. Review default notices/letters, surrender & intent to proceed notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
- Review all accounts that will be recommended for write-off and documented as uncollectable. Determine if future recoveries will be possible and document status updates throughout the process.
- Determine when loan collateral should be repossessed, serve as a liaison with attorney, collection agencies, repossession agencies and auction facilities throughout the repossession process.
- Determine when to compromise and settle balances and when to initiate foreclosure or court proceedings.
- File claims, attend hearings and coordinate with trustees for all bankruptcy filings.
- Coach, mentor and evaluate the job performance of the collection team to ensure quality work and service to members.
- Perform other duties as needed.
Educational and Experience Requirements:
- High school diploma or equivalent
- Minimum of 3-5 years of work-related collection experience. Collection experience should include knowledge and understanding of intermediate debt collection processes and procedures, laws and regulations and collection techniques in a financial institution environment
- Minimum of 2 years of supervisory experience (preferred)
Required Skills:
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Execute independent judgement, discretion and initiative
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Ability to analyze and research information to determine a solution
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Ability to work independently and complete assigned tasks within identified time frames
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Possess positive leadership skills and abilities
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Possess strong organizational skills and high attention to detail
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Excellent written/verbal communication skills
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Ability to represent Service 1 Federal Credit Union in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
COLLECTION SUPERVISOR
Service 1 Federal Credit Union is seeking a motivated and knowledgeable Contact Center Supervisor (full-time). The Contact Center Supervisor will be responsible for overseeing day-to-day Contact Center operations, ensuring effective and efficient delivery across phone, chat, SMS, virtual teller, online account opening, home banking, and all?other member correspondence. The Contact Center Supervisor will also be responsible for leading, coaching, and managing Contact Center staff to achieve performance goals while delivering exceptional, high-quality member service. Applicants should possess strong leadership skills, excellent communication skills, and a positive attitude.
Essential functions include:
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Assumes responsibility for?the effective oversight and supervision of the Contact Center team.?
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Assists?in developing, supporting, and motivating?the?Contact Center?team?by ensuring access to the tools, training, and information?required?for success.??
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Motivates and supports personnel through consistent communication,?timely?feedback, and ongoing performance discussions.??
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Conducts observation-based coaching sessions to?identify?improvement opportunities and recognize positive?behaviors?across all engagement channels.??
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Promotes a supportive, positive environment where personnel are empowered to solve problems and resolve member issues.?
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Manages department schedules and staffing levels by monitoring attendance and engagement volume across all channels.??
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Proactively?identifies?and resolves issues to minimize member impact and ensure?timely?resolution.?
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Determines?the?appropriate course?of action for problem resolution and communicates decisions clearly to all parties involved.??
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Conducts research and resolves documentation errors or discrepancies accurately and?promptly.?
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Assists?with?high-level?member escalations?in a professional,?timely, and solution-focused manner.???
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Provides members with basic information?regarding?accounts, products, services, and payments, and performs basic account maintenance.??
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Coordinates the completion of required forms for disputes, wires, accounts, and applications.??
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Actively promotes cross-selling of products and services across all communication channels.??
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Ensures Service 1 FCU’s brand and culture are?consistently?reinforced in all member interactions and internal practices.??
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Complies with?all policies, procedures, and Service 1 FCU’s Information Security policy.?
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Keeps management informed of departmental activities, performance trends, and significant issues.??
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Prepares?and evaluates?monthly reports to track volume and relevant channel?statistics.?
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Measures?and monitors?KPIs and?overall?performance?results to support service and operational goals.??
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Assists?in the development of?Contact?Center policies, procedures,?and quality standards.?
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Perform other duties as needed.
Education and Experience Requirements:
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Previous Contact Center experience
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Previous financial institution experience (preferred)
Required Skills:
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Demonstrate excellent communication skills
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Ability and desire to lead others
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Ability to make independent decisions
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Ability to analyze and research information to determine a solution
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Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
NEOSHO, MO
MEMBER SERVICE REPRESENTATIVE (PART-TIME)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.
- Greet members and answer phones.
- Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions preferred but not required
Required Skills:
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Ability to represent Service 1 FCU in a professional manner
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Flexibility in work assignments
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Ability to analyze and research information
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Attention to detail
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Knowledge of Credit Union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
TELLER SUPERVISOR
Service 1 Federal Credit Union is seeking a knowledgeable, detail-oriented and motivated Teller Supervisor (full-time). The Teller Supervisor will be responsible for the overall supervision and operations of the Member Service Representative (MSR) area, providing guidance for the efficient and accurate handling of member needs and ensuring adherence to Service 1 FCU’s service standards and mission statement. Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Serve as vault teller: forecast, order, verify, and balance all cash handled at the branch while maintaining dual control.
- Manage and maintain TCD recyclers, coin machine, night deposit, and ATM (where applicable).
- Maintain a thorough knowledge of policies and procedures and ensure that team members are in compliance, with particular attention to the Cash Policy, Bank Secrecy Act, Patriot Act, and robbery/security procedures.
- Oversee the daily operations of the front line by scheduling hours, delegating responsibilities, problem solving, and assisting with complex transactions.
- Ensure the team is trained in all aspects of their positions, as well as cross-trained, to provide the highest quality of member service and maintain accuracy in transactions.
- Promote a cross-selling “Yes Culture” environment within the branch.
- Leading a well-trained, highly motivated team by providing mentoring and coaching to support and develop team members.
- Participate in team meetings by presenting general information, exchanging ideas, and discussing areas of improvement, procedural changes and new product developments/services.
- Approve member exceptions and authorize service fee refunds when necessary.
- Maintain adequate supplies (literature, forms, etc.) in the Member Service Department.
- Monitor and evaluate MSR performance, concentrating on balancing and accuracy, providing feedback at least quarterly. In the event of performance issues, mentor MSRs in proper procedures and develop corrective improvement plan. Implement disciplinary action when necessary.
- May function as a MSR on an as needed basis, filling in during peak schedules or for an absence/ shortage on the teller line.
- Perform other duties as needed.
Educational and Experience Requirements:
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High School Diploma
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Experience in financial institutions preferred
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Supervisory experience preferred
Required Skills:
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Ability to represent Service 1 FCU in a professional manner
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Ability and desire to lead and supervise others
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Ability to analyze and research information to determine a solution
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Ability to make independent decisions
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Attention to detail
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Excellent verbal and written communication skills
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Thorough knowledge of industry and regulatory compliance practices
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Knowledge of Credit Union products and services
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Flexibility in work assignments
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MEMBER SERVICE REPRESENTATIVE (FULL-TIME)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.
- Greet members and answer phones.
- Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions preferred but not required
Required Skills:
-
Ability to represent Service 1 FCU in a professional manner
-
Flexibility in work assignments
-
Ability to analyze and research information
-
Attention to detail
-
Knowledge of Credit Union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
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