Careers

Check out the current job openings in MICHIGAN; get in touch if you’d like to join our team:

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MUSKEGON, MI

VP of Information Technology (full-time)

Service 1 Federal Credit Union is seeking a knowledgeable, professional and detail-oriented VP of Information Technology. This position requires a candidate who is highly skilled in managing IT operations, has strong leadership abilities, and possesses excellent technical knowledge. The VP of Information Technology will play a crucial role in developing and implementing IT strategies that align with the company's goals. If you are a motivated individual with a passion for technology and a drive for innovation, we encourage you to apply.

Duties and Responsibilities:

• Oversee and direct the credit union’s Comprehensive Information Security Program, including the audit and assessment program, incident response, disaster recovery, and other necessary programs. 
• Keep abreast of changing trends in technology to include hardware, networks and network tools, software, and systems.  Ensure that the credit union’s information technology structure and equipment is adequate to meet member needs and strategic plan.
• Work with the Executive Management Team in setting short- and long-term technology plans that promote credit union growth and enhance services to members.
• Lead any direct reports, providing guidance, mentoring, and performance management to ensure the department’s success.
• Develop, apply, evaluate, enforce, and update necessary policies and procedures to maintain data security and compliance with applicable standards and state and federal regulations.
• Create, review and maintain IT related reports and tasks. Execute action plans for any necessary items.
• Provide IT related education and training to team members to ensure the understanding of company policies regarding cybersecurity and proper technology use.
• Lead the Information Technology Steering Committee. Identify areas for improvement, changes in procedures, new developments, or changes in service or products. Keep team members up-to-date on trends and general credit union information.
• Evaluate/implement new systems, applications, networks, or other technology tools that support credit union growth, enhance services to members, add value to the credit union, and provide efficient processes for team members. Plan and manage projects based on management’s requirements, priorities, and cost constraints.
• Oversee and manage all phases of systems design, networking, and installation/operation of IT software.
• Direct the upgrade and maintenance of all computer hardware, software, systems tools, and peripherals such as printers, scanners, and other external devices for business continuity purposes.
• Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
• Work with the CFO to negotiate cost-effective contracts for the purchase of hardware, software, service warranties, maintenance programs, or IT consultants to support the credit union’s technology infrastructure. Determine when it is cost-effective to outsource technology services.
• Manage and oversee all aspects of IT examinations (i.e., regulators) and IT Audit-Assessments (i.e., independent auditors).
• Perform other duties as needed.

Educational and Experience Requirements:

• Bachelor’s degree in Computer Science, IT, or Business Administration (preferred)
• IT related certification required (e.g., CISA, CISM, CISSP, etc.)
• IT experience in a financial institution (preferred)
• 3+ years of leadership experience (preferred)
• Strong understanding of Microsoft products: Windows (networking, servers, and workstations), 365, Azure, and Fortinet products: FortiGate, SD-WAN, WiFi, etc.

Required Skills:

• Able to exercise independent judgement
• Excellent analytical, mathematical, research, and creative problem-solving skills.
• Ability to effectively prioritize and execute tasks while under pressure.

• Excellent verbal and written communication skills
• Flexibility in work assignments
• Attention to detail
• Ability to represent Service 1 FCU in a professional manner

Service 1 Federal Credit Union offers an amazing benefit package. Insurance premiums are paid by the employer for employee health, dental, vision, short-term disability, long-term disability and group term life. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49444

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Member Service Representative (full-time)

Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.

Essential Functions

• Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.

• Greet members and answer phones.

• Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.

• Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.

• Other duties as assigned.

Educational and Experience Requirements:

• High school diploma
• Experience in financial institutions preferred

Required Skills:

• Ability to represent Service 1 FCU in a professional manner
• Attention to detail
• Ability to analyze and research information
• Flexibility in work assignments
• Excellent written and verbal communication skills
• Knowledge of credit union products and services

Service 1 Federal Credit Union offers an amazing benefit package. Insurance premiums are paid by the employer for employee health, dental, vision, short-term disability, long-term disability and group term life. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443 

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Member Service Representative (part-time)

Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude.

Essential Functions

• Perform routine member transactions via telephone or in person
  including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.

• Greet members and answer phones.

• Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.

• Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.

• Other duties as assigned.

Educational and Experience Requirements:

• High school diploma
• Experience in financial institutions preferred

Required Skills:

• Ability to represent Service 1 FCU in a professional manner
• Ability to analyze and research information
• Flexibility in work assignments
• Attention to detail
• Knowledge of credit union products and services

Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443

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