Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work on a team with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings in MICHIGAN and MISSOURI; get in touch if you'd like to join our team:
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MUSKEGON, MI
COLLECTION SPECIALIST (PART-TIME)
Service 1 Federal Credit Union is seeking a detail-oriented, consistent, and self-motivated Collection Specialist (part-time). The Collection Specialist will be responsible for the control of delinquent loan and negative share accounts, pending late payments and deposit reminders, as well as optimizing collections on accounts while balancing the goodwill of members with the overall business interests of the credit union. Applicants should exude a positive, courteous and professional attitude. Strong verbal communication skills and the ability to prioritize assignments is imperative.
Essential functions include:
- Process correspondence from the collections department, ensuring accuracy of work.
- Maintain collection files according to department procedures.
- Input data into the credit union’s collection tracking and follow-up system and generate reports as requested.
- Respond to all forms of communication regarding payment notices and delinquent accounts.
- Provide members with a complete explanation of loan status as requested.
- Maintain a detailed record of all communications made regarding the delinquency.
- Contact negative balance and delinquent members using various forms of communication to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status. Develop plans to collect on overdue/negative accounts.
- Notify joint applicants and co-signers regarding status of delinquent/negative accounts.
- Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.
- Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment or share deposit.
- Assist with completing paperwork when filing a repossession or court order and serve as a liaison between Service 1 Federal Credit Union and any attorney or agency handling repossession of collateral.
- Perform other duties as needed.
Education and Experience Requirements:
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High school diploma or equivalent
Required Skills:
- Excellent written/verbal communication skills
- Thorough knowledge of industry and regulatory compliance practices
- Ability to analyze and research information to determine a solution
- Ability to work independently and complete assigned tasks within identified time frames
- Possess strong organizational and planning skills
- Ability to represent Service 1 Federal Credit Union in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MEMBER SERVICE REPRESENTATIVE (FULL-TIME)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and answer phones
- Assist members in opening new accounts, including sub-accounts, and perform necessary file maintenance
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
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Ability to represent Service 1 FCU in a professional manner
-
Flexibility in work assignments
-
Ability to analyze and research information
-
Attention to detail
-
Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
NEOSHO, MO
MEMBER SERVICE REPRESENTATIVE (FULL-TIME)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and answer phones
- Assist members in opening new accounts, including sub-accounts, and perform necessary file maintenance
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
-
Ability to represent Service 1 FCU in a professional manner
-
Flexibility in work assignments
-
Ability to analyze and research information
-
Attention to detail
-
Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
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