Service 1 FCU member banking services are not impacted by the CrowdStrike software update that is affecting Windows operating systems globally. Your funds are safe and secure, and all services are available either online in It'sMe247 Online Banking (via mobile app or desktop) or in person.

For questions about specific services, please refer to these brief FAQs:

Q: What is the Microsoft "CrowdStrike" outage?

• A: CrowdStrike, a cybersecurity provider, this week pushed out a programming update that caused an unexpected issue with computers running windows software. The technical problem resulted in computer crashes without the ability to reboot. Affected services included airline travel, news/media outlets, emergency and hospital services and more, including some financial service providers. Service 1 Federal Credit Union was NOT affected.

Q: Is Service 1 FCU affected by the Microsoft "CrowdStrike" outage?

• A: Service 1 FCU has not experienced any adverse impacts due to the Microsoft "Crowdstrike" outage. All business functions including ACH/direct deposit posting, debit card processing, and It'sMe247 Online Banking are operating normally.

Q: The news is saying debit cards will not work. When will my card work?

• A: Debit card processing for Service 1 FCU cardholders is not impacted by the Microsoft outage. We continue to see transactions approve as normal. All Service 1 FCU issued cards utilize the Mastercard Network, which has not reported any adverse impacts due to the outage.

Q: Will I receive my paycheck?

• A: If you are expecting to receive a direct deposit, any pending deposits can be found in It'sMe247 Online Banking. There are no interruptions to payroll or ACH deposits occurring at Service 1 FCU.

Q: Should I take my funds out of the credit union?

• A: No, your funds are safe and secure at Service 1 Federal Credit Union. The outage was a result of an update from a cybersecurity company that works with Microsoft to prevent computer systems from cyber attacks. Both Microsoft and its cybersecurity partner have stated this was a result of a technical error and not tied to any malicious activity. Your funds are safe and secure and federally insured by the NCUA. Please visit our federal insurance information landing page for more details.

For additional information or to speak to a Member Service Representative, please contact us at (800) 879.9697 during regular business hours. Thank you for being a valued Service 1 FCU member!