Our Security Promise
Was Your Wallet Lost or Stolen?
After you determine that the wallet is definitely gone and not just hiding in a couch cushion, there are some steps you must take quickly:
- File a police report to establish a record of your loss. They’ll need to know when it was lost or stolen, what you think happened and what was in the wallet.
- Call your nearest branch. You may need to close and reopen your accounts, and likely need to cancel your debit, credit, and ATM cards.
- If your checkbook is missing, you’ll need to close that account and reconfigure any direct deposits and auto-payments you’ve arranged.
- Call your credit card issuers. They will cancel your cards and issue new ones. They’ll also ask you about recent transactions. Under federal credit rules, if you report the loss before your card is used fraudulently, you are not liable; if not, your liability is limited to $50.
- Call the three major credit reporting bureaus and ask to put a fraud alert on your file to prevent identity theft in the future. The initial fraud alert is activated for 90 days. You also can request an extended fraud alert, which remains in effect for seven years.
Equifax: 800-525-6285 or www.equifax.com
Experian: 888-397-3742 or www.experian.com
TransUnion: 800-680-7289 or www.transunion.com
- If your Social Security card was in your wallet (we recommend you not keep it in your wallet), you will need to call your local Social Security Administration office.
- Order your credit report from each of the three credit reporting bureaus to make sure there’s nothing fraudulent being reported. You are entitled to one free report from each of the three bureaus every 12 months through www.annualcreditreport.com — the official site created under the auspices of the Federal Trade Commission. Also, be sure to regularly review your Service1 FCU statement, plus any other bank and credit card statements.
In addition to the security measures we take, you can also protect yourself by signing up for Kasasa Protect®. Find out more about this identity protection and restoration solution.
Elder/Dependent Adult Financial Abuse & Exploitation
Financial abuse occurs when a person (or entity) mishandles the assets—financial or property—of elder or dependent adults for personal gain. Senior citizens—those aged 65 and up, and a growing facet of the U.S. population—are falling prey to financial crimes at an ever-increasing rate. The Consumer Financial Protection Bureau estimates that losses from elder financial abuse are in the billions of dollars each year.
Most commonly, a financial abuser is someone familiar to the victim, possibly a family member or friend, who’s in a position of trust. Victims can have a false sense of security because of their established relationship, making it easier for the perpetrator to get away with stealing.
Financial abuse is a crime. If you or a family member suspect that you’re a victim of financial abuse, you’re encouraged to report it. Service 1 FCU commits to doing our part to assist in stopping financial abuse, and offers the following helpful resources:
- National Center on Elder Abuse | (855) 500-ELDR (3537)
- AARP: Scams and Frauds | (888) OUR-AARP (687-2277)
- Federal Trade Commission | 1-877-FTC-HELP (382-4357)
- Consumer Financial Protection Bureau | (855) 411-2372
- Michigan Adult Protective Services | (855) 444-3911
- Michigan Dept. of Health & Human Services (report abuse and neglect) | (855) 444-3911
- Michigan Attorney General | (517) 335-7622
- Missouri Attorney General | (573) 751-3321
- Alabama Attorney General | (800) 626-7676
- Medicare | (877) 808-2468 or 800-MEDICARE (633-4227)