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MICHIGAN
Muskegon
COLLECTION SPECIALIST—full-time: Service 1 Federal Credit Union is seeking a detail-oriented, consistent, and self-motivated Collection Specialist. Applicants should exude a positive, courteous and professional attitude. Strong verbal communication skills and the ability to prioritize assignments is imperative. Essential functions include:
- Contact high balance and/or delinquent members by telephone and mail to assist with bringing their accounts current
- Process all correspondence for department, ensuring accuracy of work
- Follow up on delinquent loans and make calls to collect interest, partial or full payment
- Maintain detailed written records of all communications regarding the delinquency
- Prepare information required by collection agency
- Monitor payments for late and/or delinquency status; follow up on delinquent, high balance and overdue credit balance accounts by phone and/or mail
- Research payroll deductions, stops, starts and changes to accounts
- Determine when to negotiate balances and when to initiate repossession
- File all claims, attend hearings and coordinate with trustees for all bankruptcy filings
- Perform skip tracing duties as required and directed
Education and Experience Requirements:
- High school diploma or equivalent
- Minimum of three years of first party collection experience, repossession, skip tracing, bankruptcy and foreclosure knowledge
Required Skills:
- Excellent written/verbal communication skills and a professional appearance
- Thorough knowledge of industry and regulatory compliance practices
- General knowledge of all loan products offered by the credit union
- Ability to analyze and research information to determine a solution
- Ability to work independently and complete assigned tasks within identified timeframes
- Possess strong organizational and planning skills
- Ability to represent Service 1 Federal Credit Union in a professional manner
- Experience with CU*Answers is preferred
Wages commensurate with experience. EOE. Submit resume and salary requirements to careers@service1fcu.com or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
