Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work on a team with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings in MICHIGAN, MISSOURI, AND ALABAMA; get in touch if you'd like to join our team:
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MUSKEGON, MI
HEAD TELLER (full-time)
Service 1 Federal Credit Union is seeking a knowledgeable, detail-oriented and motivated Head Teller (full-time). The Head Teller will be responsible for the overall supervision and operations of the Member Service Representative (MSR) area, providing guidance for the efficient and accurate handling of member needs and ensuring adherence to Service 1 FCU’s service standards and mission statement. Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Serve as vault teller: forecast, order, verify, and balance all cash handled at the branch while maintaining dual control.
- Manage and maintain TCD recyclers, coin machine, night deposit, and ATM (where applicable).
- Serve as a primary contact for new member accounts. Open new accounts, and service existing accounts. Set up new account files and provide members with all necessary information and complete all documentation for membership.
- Serve as the primary contact for branch loan requests. Take new loan applications and service existing loan accounts. Set up new files and provide members with all necessary information and finalize loan process and closing.
- Maintain a thorough knowledge of policies and procedures and ensure that team members are in compliance, with particular attention to the Cash Policy, Bank Secrecy Act, Patriot Act, and robbery/security procedures.
- Oversee the daily operations of the front line by scheduling hours, delegating responsibilities, problem solving, and assisting with complex transactions.
- Ensure the team is trained in all aspects of their positions, as well as cross-trained, to provide the highest quality of member service and maintain accuracy in transactions.
- Promote a cross-selling “Yes Culture” environment within the branch.
- Lead a well-trained, highly motivated team by providing mentoring and coaching to support and develop team members.
- Participate in team meetings by presenting general information, exchanging ideas, and discussing areas of improvement, procedural changes and new product developments/services.
- Approve member exceptions and authorize service fee refunds when necessary.
- Maintain adequate supplies (literature, forms, etc.) in the Member Service Department.
- Monitor and evaluate MSR performance, concentrating on balancing and accuracy, and providing feedback. In the event of performance issues, mentor MSRs and develop a corrective improvement plan. Implement disciplinary action when necessary.
- May function as a MSR on an as needed basis, filling in during peak schedules or for an absence/ shortage on the teller line.
- Perform other duties as needed.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions preferred
- Supervisory experience preferred
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Ability and desire to lead and supervise others
- Ability to analyze and research information to determine a solution
- Ability to make independent decisions
- Attention to detail
- Excellent verbal and written communication skills
- Thorough knowledge of industry and regulatory compliance practices
- Knowledge of Credit Union products and services
- Flexibility in work assignments
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
IT MANAGER
Service 1 Federal Credit Union is seeking a motivated, experienced, and knowledgeable IT Manager. The IT Manager will lead, manage, direct, and coordinate the planning, production, and activities of the credit union’s information technology department. Applicants should possess strong leadership skills, excellent communication skills, and a positive attitude.
Essential functions include:
- Oversee and direct the credit union’s Comprehensive Information Security Program, including the audit and assessment program, incident response, disaster recovery, and other necessary programs.
- Manage relationships and work closely with technology vendors, including the Managed Service Provider (MSP) to ensure the stability of Service 1 FCU’s information technology operations.
- Keep abreast of changing trends in technology to include hardware, networks and network tools, software, and systems. Ensure that the credit union’s information technology structure and equipment is adequate to meet member needs and strategic plan.
- Work with the Executive Management Team in setting short? and long?term technology plans that promote credit union growth and enhance services to members.
- Lead any direct reports, providing guidance, mentoring, and performance management to ensure the department’s success.
- Develop, apply, evaluate, enforce, and update necessary policies and procedures to maintain data security and compliance with applicable standards and Federal and State regulations.
- Create, review and maintain IT related reports and tasks. Execute action plans for any necessary items.
- Provide IT related education and training to team members to ensure the understanding of company policies regarding cybersecurity and proper technology use.
- Lead the Information Technology Steering Committee. Identify areas for improvement, changes in procedures, new developments, or changes in service or products. Keep team members up to date on trends and general credit union information.
- Evaluate/implement new systems, applications, networks, or other technology tools that support credit union growth, enhance services to members, add value to the credit union, and provide efficient processes for team members. Plan and manage projects based on management’s requirements, priorities, and cost constraints.
- Oversee and manage all phases of systems design, networking, and installation/operation of IT software.
- Direct the upgrade and maintenance of all computer hardware, software, systems tools, and peripherals such as printers, scanners, and other external devices for business continuity purposes.
- Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
- Work with the CFO to negotiate cost?effective contracts for the purchase of hardware, software, service warranties, maintenance programs, or IT consultants to support the credit union’s technology infrastructure. Determine when it is cost?effective to outsource technology services.
- Manage and oversee all aspects of IT examinations (i.e., regulators) and IT Audit-Assessments (i.e., independent auditors).
Educational and Experience Requirements:
- Bachelor’s degree in Computer Science, IT, or Business Administration (preferred)
- IT related certification required (e.g., CISA, CISM, CISSP, etc.)
- IT experience in a financial institution (preferred)
- 3+ years of leadership experience (preferred)
- Strong understanding of Microsoft products: Windows (networking, servers, and workstations), 365, Azure, and Fortinet products: FortiGate, SD-WAN, WiFi, etc.
Required Skills:
- Able to exercise independent judgement
- Excellent analytical, mathematical, research, and creative problem-solving skills.
- Ability to effectively prioritize and execute tasks while under pressure.
- Excellent verbal and written communication skills
- Flexibility in work assignments
- Attention to detail
- Ability to represent Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MEMBER SERVICE REPRESENTATIVE/TELLER (full-time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative/Teller (full-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders.
- Greet members and answer phones.
- Assist members in opening new accounts, including sub-accounts, and perform the necessary file maintenance to these accounts.
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned.
Educational and Experience Requirements:
- High School Diploma
- Experience in financial institutions (preferred)
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Attention to detail
- Ability to analyze and research information
- Flexibility in work assignments
- Excellent written and verbal communication skills
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
NEOSHO, MO
MEMBER SERVICE REPRESENTATIVE (part time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and answer phones
- Assist members in opening new accounts, including sub-accounts, and file maintenance
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, electronic services tutorials/assistance, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MOBILE, AL
MEMBER SERVICE REPRESENTATIVE (part time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude.
Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and answer phones
- Assist members in opening new accounts, including sub-accounts, and file maintenance
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, electronic services tutorials/assistance, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
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