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COLLECTION SPECIALIST—full-time: Service 1 Federal Credit Union is seeking a detail-oriented, consistent, and self-motivated Collection Specialist. Applicants should exude a positive, courteous and professional attitude. Strong verbal communication skills and the ability to prioritize assignments is imperative. Essential functions include:

  • Contact high balance and/or delinquent members by telephone and mail to assist with bringing their accounts current
  • Process all correspondence for department, ensuring accuracy of work
  • Follow up on delinquent loans and make calls to collect interest, partial or full payment
  • Maintain detailed written records of all communications regarding the delinquency
  • Prepare information required by collection agency
  • Monitor payments for late and/or delinquency status; follow up on delinquent, high balance and overdue credit balance accounts by phone and/or mail
  • Research payroll deductions, stops, starts and changes to accounts
  • Determine when to negotiate balances and when to initiate repossession
  • File all claims, attend hearings and coordinate with trustees for all bankruptcy filings
  • Perform skip tracing duties as required and directed

Education and Experience Requirements:

  • High school diploma or equivalent
  • Minimum of three years of first party collection experience, repossession, skip tracing, bankruptcy and foreclosure knowledge

Required Skills:

  • Excellent written/verbal communication skills and a professional appearance
  • Thorough knowledge of industry and regulatory compliance practices
  • General knowledge of all loan products offered by the credit union
  • Ability to analyze and research information to determine a solution
  • Ability to work independently and complete assigned tasks within identified timeframes
  • Possess strong organizational and planning skills
  • Ability to represent Service 1 Federal Credit Union in a professional manner
  • Experience with CU*Answers is preferred

Wages commensurate with experience. EOE. Submit resume and salary requirements to or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443

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