Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work in a team environment with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings and get in touch if you’d like to join our team:
MUSKEGON, MI
» Lending Manager (full-time): Service 1 FCU is seeking an experienced, knowledgeable and motivated Lending Manager. The successful candidate will manage and lead a team of 5 to 10 individuals and will be responsible for the management of all loan and collection functions. Essential functions include:
- Manage day-to-day operations of the lending department. Oversee work flow and productivity of the lending team, centralized underwriting practices and overall branch loan performance.
- Maintain a working knowledge of current loan products including consumer, mortgage and credit card lending.
- Oversee the indirect lending program including dealer performance, loan quality and compliance.
- Maintain high overall loan portfolio quality, underwriting and performance.
- Suggest, implement and oversee loan procedures and promotions.
- Participate in review committee meetings, work with loan officers on approvals and be responsible for lending compliance.
- Maintain up-to-date knowledge of collection processes including charge-offs, repossessions, bankruptcy, foreclosure, garnishments and small claims.
- Maintain up-to-date knowledge of collection accounts, current legal litigations and small claims proceedings.
- Manage collection recovery processes and assist with repayment and credit solutions.
- Have knowledge of multi-state collection laws, rules and regulations as well as compliance verification.
- Review and audit lending and collection activities to ensure compliance with external regulations.
- Communicate credit union goals and direction with all team members to ensure an understanding of rules, regulations, requirements and expectations.
- Assist in the development, implementation, and monitoring of lending, collection policies and procedures in accordance with credit union goals and strategies.
- Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the lending and/or collections department.
- Maintain knowledge of competitors’ rates and terms and other trends relating to consumer lending.
- Research and evaluate feasibility of new lending products. Develop and implement plans for the expansion of lending products/programs.
- Complete and analyze monthly loan and collection reports.
- Perform other duties as needed.
Education and Experience Requirements:
- A minimum of 5 years of lending and collection experience
- A minimum of 3 years of supervisory experience (preferred)
- Bachelor’s degree in business, finance or related field (preferred) and/or extensive on-the-job training and experience
Required Skills:
- Strong analytical and problem-solving skills
- Ability and desire to lead others and promote a positive, cooperative work environment
- Ability to make independent decisions
- Demonstrate a proactive and goal-driven mindset
- Ability to represent Service 1 Federal Credit Union in a professional manner
- Excellent verbal and written communication skills
TO APPLY: Service 1 Federal Credit Union provides a comprehensive benefit package. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49444.
» Member Service Representative (part-time): Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude. Essential functions include:
- Perform routine member transactions, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and assist callers
- Assist members in opening new accounts and perform the necessary account maintenance
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirement:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Excellent written and verbal communication skills, positive outlook and outstanding interpersonal skills are musts.
TO APPLY: Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49444
NEOSHO, MO
» Branch Manager (full-time): Service 1 Federal Credit Union is seeking Service 1 FCU is seeking a motivated, experienced, and knowledgeable Branch Manager. Applicants should exude a positive, resourceful attitude and be highly personable while possessing strong communication skills. Be prepared to work independently and in team settings. Essential functions include:
- Directing, managing, and participating in all activities throughout the branch
- Handling all aspects of member service including lending and collections
- Employee relations including coaching, training, and scheduling
- Representing Service 1 FCU in the branch and community in a professional manner
- Maintaining the operations, facility, grounds, and safety and soundness of the branch
- Developing business relationships, growing the business, and monitoring financial health of the branch
- Additional tasks as needed
Education and Experience Requirements:
- Minimum 2 years of college level coursework in a related field with a bachelor’s degree preferred; OR
- 3-5 years in the banking industry in a supervisory position; OR
- Equivalent combination of education and experience
Required Skills:
- Ability to actively engage in conversations with employees and members
- Ability to present oneself and Service 1 FCU in a professional manner
- Knowledge of all deposit and electronic services, as well as consumer loan products
- Ability to read and analyze loan applications, review credit reports, interview loan prospects and book loans
- Excellent verbal and written communication skills
- Thorough knowledge of industry and regulatory compliance practices
- Proactive and goal-driven mindset
- Ability and desire to lead others
- Ability to analyze and research information to determine a solution
- Ability to make independent decisions
TO APPLY: Service 1 Federal Credit Union provides a comprehensive benefit package. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49444
» Member Service Representative (part-time): Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude. Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and answer phones
- Assist members in opening new accounts and perform the account maintenance
- Assist members with questions and account inquiries to include, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirement:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Excellent written and verbal communication skills, positive outlook and outstanding interpersonal skills are musts.
TO APPLY: Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49444
