Are you looking for an exciting career opportunity in a growth-oriented, collaborative environment? Work on a team with colleagues who are committed to providing outstanding member service! If you're passionate about serving your community in order to make a difference for as many people as possible, one of our open seats may be just right for you!
Check out the current job openings in MICHIGAN and MISSOURI; get in touch if you'd like to join our team:
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MUSKEGON, MI
IT MANAGER
Service 1 Federal Credit Union is seeking a motivated, experienced, and knowledgeable IT Manager. The IT Manager will lead, manage, direct, and coordinate the planning, production, and activities of the organization's information technology department. Applicants should possess strong leadership skills, excellent communication skills, and a positive attitude.
Essential functions include:
- Oversee and direct the a Comprehensive Information Security Program, including the audit and assessment program, incident response, disaster recovery, and other necessary programs
- Manage relationships and work closely with technology vendors, including the Managed Service Provider (MSP), to ensure the stability of Service 1 FCU’s information technology operations
- Keep abreast of changing trends in technology to include hardware, networks and network tools, software, and systems
- Ensure the information technology structure and equipment is adequate to meet member needs and strategic plan
- Work with the executive management team in setting short- and long-term technology plans that promote growth and enhance member services
- Lead any direct reports, providing guidance, mentoring, and performance management to ensure the department’s success
- Develop, apply, evaluate, enforce, and update necessary policies and procedures to maintain data security and compliance with applicable standards and federal and state regulations
- Create, review and maintain IT related reports and tasks; execute action plans for any necessary items
- Provide IT related education and training to team members to ensure the understanding of company policies regarding cybersecurity and proper technology use
- Lead an internal technology steering committee
- Identify areas for improvement, changes in procedures, new developments, or changes in service or products
- Keep team members up to date on trends and general industry information
- Evaluate/implement new systems, applications, networks, or other technology tools that support growth, enhance member services, add value, and provide efficient processes for team members
- Plan and manage projects based on management’s requirements, priorities, and cost constraints
- Oversee and manage all phases of systems design, networking, and installation/operation of IT software
- Direct the upgrade and maintenance of all computer hardware, software, systems tools, and peripherals such as printers, scanners, and other external devices for business continuity purposes
- Prepare, implement, and supervise the budget for the department consistent with the overall strategic plan and budget
- Negotiate cost-effective contracts for the purchase of hardware, software, service warranties, maintenance programs, or IT consultants to support the organization's technology infrastructure
- Determine cost-effectiveness for outsourcing technology services
- Manage and oversee all aspects of IT examinations (i.e., regulators) and IT audit-assessments (i.e., independent auditors)
Educational and Experience Requirements:
- Bachelor’s degree in Computer Science, IT, or Business Administration (preferred)
- IT related certification required (e.g., CISA, CISM, CISSP, etc.)
- IT experience in a financial institution (preferred)
- 3+ years of leadership experience (preferred)
- Strong understanding of Microsoft products: Windows (networking, servers, and workstations), 365, Azure, and Fortinet products: FortiGate, SD-WAN, WiFi, etc.
Required Skills:
- Able to exercise independent judgement
- Excellent analytical, mathematical, research, and creative problem-solving skills
- Ability to effectively prioritize and execute tasks while under pressure
- Excellent verbal and written communication skills
- Flexibility in work assignments
- Attention to detail
- Ability to represent Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available. A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MEMBER SERVICE REPRESENTATIVE (part-time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude. Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and guests
- Assist members in opening new accounts and performing necessary file maintenance
- Assist members with questions and account inquiries including, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
LOAN ORIGINATOR
Service 1 Federal Credit Union is seeking a motivated, detail-oriented, knowledgeable Loan Originator (full-time). The Loan Originator will be responsible for acting as a liaison between loan applicants and underwriters to ensure members receive the best financial solutions to fit their unique needs. Applicants should possess strong organizational abilities, excellent communication skills, and a positive attitude. Essential functions include:
- Responsible for initiating the loan process by gathering essential member information, engaging in conversations regarding lending options and member financial goals. Work closely with members to identify and recommend lending products and services.
- Ability to identify and cross-sell ancillary products on loans to help protect the loan, including debt protection, GAP & MRC.
- Input loan data into the system while verifying accuracy and completeness.
- Gather and evaluate all lending related information and documentation for loan requests that will be submitted to underwriting.
- Answer questions for members throughout the application process. Explain loan options, products, interest rates, as well as the loan process and what to expect during the application process.
- Work closely with the loan processing department to coordinate loan package and closing details.
- Open virtual accounts and memberships as needed, primarily in relation to new loan accounts. Prepare and present disclosures and account information to the member as it relates to their account.
- Review and maintain pending loan application queue to identify and work loan leads and opportunities in a timely manner to ensure an exceptional member experience.
- Follow-up on existing applications to check status and ensure loan finalization, as needed.
- Assist members with the lending process by answering questions and responding to requests.
- Collaborate with Loan Processors and Underwriters to ensure an efficient loan process and guide members through the origination process.
- Perform other duties as needed.
Educational and Experience Requirements:
- High School Diploma
- 1-3 years of lending experience (preferred)
Required Skills:
- Thorough understanding of financial products and services
- Ability to multi-task and make independent decisions
- Ability to analyze and research information to determine a solution
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
NEOSHO, MO
MEMBER SERVICE REPRESENTATIVE (part-time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (part-time). Applicants should exude a positive, courteous and professional attitude. Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and guests
- Assist members in opening new accounts and performing necessary file maintenance
- Assist members with questions and account inquiries including, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
LOAN ORIGINATOR
Service 1 Federal Credit Union is seeking a motivated, detail-oriented, knowledgeable Loan Originator (full-time). The Loan Originator will be responsible for acting as a liaison between loan applicants and underwriters to ensure members receive the best financial solutions to fit their unique needs. Applicants should possess strong organizational abilities, excellent communication skills, and a positive attitude. Essential functions include:
- Responsible for initiating the loan process by gathering essential member information, engaging in conversations regarding lending options and member financial goals. Work closely with members to identify and recommend lending products and services.
- Ability to identify and cross-sell ancillary products on loans to help protect the loan, including debt protection, GAP & MRC.
- Input loan data into the system while verifying accuracy and completeness.
- Gather and evaluate all lending related information and documentation for loan requests that will be submitted to underwriting.
- Answer questions for members throughout the application process. Explain loan options, products, interest rates, as well as the loan process and what to expect during the application process.
- Work closely with the loan processing department to coordinate loan package and closing details.
- Open virtual accounts and memberships as needed, primarily in relation to new loan accounts. Prepare and present disclosures and account information to the member as it relates to their account.
- Review and maintain pending loan application queue to identify and work loan leads and opportunities in a timely manner to ensure an exceptional member experience.
- Follow-up on existing applications to check status and ensure loan finalization, as needed.
- Assist members with the lending process by answering questions and responding to requests.
- Collaborate with Loan Processors and Underwriters to ensure an efficient loan process and guide members through the origination process.
- Perform other duties as needed.
Educational and Experience Requirements:
- High School Diploma
- 1-3 years of lending experience (preferred)
Required Skills:
- Thorough understanding of financial products and services
- Ability to multi-task and make independent decisions
- Ability to analyze and research information to determine a solution
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to present oneself as well as Service 1 FCU in a professional manner
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
MEMBER SERVICE REPRESENTATIVE (full-time)
Service 1 Federal Credit Union is seeking a friendly, detail-oriented and professional Member Service Representative (full-time). Applicants should exude a positive, courteous and professional attitude. Essential functions include:
- Perform routine member transactions via telephone or in person, including but not limited to: deposits, withdrawals, cash advances, loan payments, loan advances, transfers, check cashing, cashier’s checks, and money orders
- Greet members and guests
- Assist members in opening new accounts and performing necessary file maintenance
- Assist members with questions and account inquiries including, but not limited to: ordering statement copies, check copies, check orders, placing stop payments, disputing unauthorized transactions, tutorials on using electronic services, etc.
- Other duties as assigned
Educational and Experience Requirements:
- High school diploma
- Experience in financial institutions preferred but not required
Required Skills:
- Ability to represent Service 1 FCU in a professional manner
- Flexibility in work assignments
- Ability to analyze and research information
- Attention to detail
- Knowledge of credit union products and services
Service 1 Federal Credit Union offers a generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE. Submit resume and salary requirements to [email protected] or by mail to: Service 1 Federal Credit Union, Attn.: Careers, P.O. Box 810, Muskegon, MI 49443
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